Player Services Status Update
Details regarding compensation and the refund process, addressing recurring billing and outstanding account balances, have been released in the official Player Services Status Update. All accounts that held VIP status on September 01 will be set to VIP for the duration, sans recurring billing. They currently have no way to elevate Free or Premium players to VIP status.
For customers using credit cards and PayPal, automatic refunds begin September 26, with refunds to the payment method used.
- Refunds will be issued in full for outstanding subscription balances as of September 01.
- Refunds will be issued in full for any Paragon Points purchased after August 24.
Customers who used Game Time Cards, and had outstanding balances as of September 01, will need to contact support using the mechanism outlined in the announcement.
A number of popular events will also be hosted within the game, to 'celebrate during the closing' with exact times and dates yet to be announced. The announcement also shares a sincere thanks from NCsoft to all the fans who have spent time with City of Heroes.